About Us

Specialty Services

We specialize in the following services:

• Large inventory of fresh flowers for any occasion
• Weddings / Wedding Flowers
• Sympathy and Funeral flowers
• Birthday Flowers, Get Well Flowers, Anniversary Flowers
• Plants
• European/dish gardens
• Modern and traditional flower arrangements
• High-style floral arrangements
• Silk flower arrangements
• Dried floral arrangements
• Extensive gift line
• Gourmet fruit baskets
• Gift baskets
• Greeting cards
• Stuffed animals
• Ballons

Delivery Policy

Our Policy for Flower Delivery in Phoenix, AZ, Local Locations, & National Locations

For any flower delivery in Phoenix, AZ and other local areas, there will be a delivery fee of $12.00 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.)

U.S. orders must be received before 2:00 p.m. in the recipient's time zone to assure same-day delivery. Orders received after that time will be delivered the following day.

We will do our best to accommodate deliveries at specific times of day, but we cannot guarantee it.

For any flower delivery in Scottsdale, AZ and other local or national locations, we are unable to make deliveries on Sundays. Deliveries requested on this day will be delivered the following business day.

Delivery of orders to rural route addresses or cemeteries cannot be guaranteed.

We will be happy to accept your international orders if you call our shop directly. We are unable to accept international orders over the Internet.

Holiday Deliveries
To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.

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Return Policy

RETURNS/REFUND POLICY

As the purchaser of items from Acacia Flowers LLC, the purchaser agrees that:

• All sales are final.
• As flowers are a perishable item, returns are only accepted under the following circumstances:

o   All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

o   We will happily replace any damaged item, which may have had its quality affected during shipping

o   As items are perishable, we do not issue refunds; however, if the issue cannot be resolved, an in-store credit may be available.

o   Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

• As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and water the arrangement.
• If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.
• As all flowers are not always in season, or not in stock, we reserve the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.
• If no name is specified for the “card message”, we will put the name of the sender on the card
• Delivery times are generalized to “morning” and “afternoon” deliveries. If you require a timed delivery, please call and speak with our designers to make those arrangements.
• It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.